Thank you for shopping at chandanalepa.lk We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
The Purchaser is responsible for physical verification of the products delivered prior to accepting delivery of same, and the Purchaser shall not be entitled or permitted to reject or return the product(s) after delivery of the product(s) has been duly accepted.
The Purchaser is entitled to reject any products or part of any products at the time of delivery, in the event that the products or their quantities do not correspond to the order, or if the products or their packaging/labelling is damaged and/or destroyed and/or defaced and/or if the goods are not in good/merchantable order or condition. Also, same should be informed to the Sanjeewaka Ayurvedic products (Pvt) Ltd along with the order details on same day.
Refunds
If you cancel your order, or return a product due to a manufacturing defect any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order. The refunds which we process via the Credit card Internet Payment Gateway will take up to 2 weeks at bank’s end to be processed and reflect in your card statement.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Postal Charges
You will be responsible for paying the Posting costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid Postal label.
Processing Time
Refunds and exchanges will be processed within 14 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.